Terms and Conditions

1. Description of services

Grace Donors Egg Donors CC (“Grace Donors”) is engaged in the practice of coordinating egg donation arrangements between a suitable woman (hereinafter referred to as “Donor”) and individuals or couples (hereinafter referred to as “Intended Parents”) who desire a child. Grace Donors has developed and operates an online database of such Donors.

2. Terms of Use

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Grace Donors website located at the domain name gracedonors.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. If the User does not wish to be bound by these Terms and Conditions, the User may not access, display, use, download, and/or otherwise copy or distribute Content obtained at the Website.

For the purposes of this Agreements terms like “our”, “we” and/or “us” shall mean Grace Donors.

3. Website Contents

Occasionally there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to information on donors, procedures, services and pricing. In addition, some of the information displayed on the website is based on information supplied to us by third parties. Although we endeavour to be as factual as possible, we can not guarantee 100% accuracy. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We apologise for any inconvenience this may cause you.

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips and written and other materials that are part of this Website (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Grace Donors.

You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software.


We value the comments, ideas, suggestions and feedback disclosed, submitted or offered by you on, by or in connection with your use of the Website (“Comments”), but please note that Grace Donors will not be obliged to respond to, maintain or compensate you in any way whatsoever for your Comments. Once disclosed, submitted or offered, your Comments shall become the property of Grace Donors. Grace Donors will thus exclusively own all such rights, title and interests in the Comments and shall not be limited in any way in its use, commercial or otherwise, of any of the Comments.

You warrant that the Comments disclosed, submitted or offered by you to the Website do not and will not violate any right of any third party, including copyright, trademark, privacy or any other personal or proprietary right. You agree not to disclose, submit or offer any Comments that will be or will contain any defamatory, unlawful, abusive or obscene material. Grace Donors disclaim any liability towards any third party regarding your Comments, and you shall remain accountable towards any third party regarding the contents of your Comments.

5. Limited License to General Users

This Website and the Content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of Grace Donors.

The User may not frame nor use framing technologies to enclose the Grace Donors Website or the Content nor any part thereof without the express written consent of Grace Donors.

6. Links to other Websites and services

This Website may contain links to other websites that are not under the control of Grace Donors. Grace Donors has no responsibility for the linked websites, nor does it necessarily endorse the linked websites. Grace Donors provides the links solely for the convenience and information of its Website users.

7. Liability

You expressly agree that use of the Website, specifically including any election by you to provide certain personal information on the website is entirely at your own risk. Neither Grace Donors nor any of its agents or representatives shall be liable for any direct or indirect special, consequential or other damage, loss or liability of whatsoever nature arising from the use or inability to use this Website or the services or content provided from and advertised through or on this Website or of any linked website, even if Grace Donors is expressly advised thereof.

Furthermore, Grace Donors makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Website, its servers or email sent from Grace Donors are free from viruses other harmful components, errors or omissions or that the service will be 100% uninterrupted and error-free. Users are encouraged to report any possible malfunctions and errors to Grace Donors. Grace Donors will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.

This Website is supplied on an “as is” and ‘as available’ basis and has not been compiled or supplied to meet the user’s individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with Grace Donors that the service available from and through this Website will meet the user’s individual requirements and be compatible with the user’s hardware and/or software. Grace Donors makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content or services included on this site. You expressly agree that your use of this site is at your sole risk.

Information, ideas and opinions expressed on this Website should not be regarded as professional advice, comprehensive medical advice or the official opinion of Grace Donors and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this Website.

To the full extent applicable by law, Grace Donors disclaims all representations and warranties, express or implied, including but not limited to warranties as to the availability, accuracy or content of information or services, and warranties of merchantability or fitness for a particular purpose of information, goods or services.

You agree to defend, indemnify and hold Grace Donors harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Website.

You furthermore agree that if you intend to complain, make a claim or take legal proceedings of any kind this action will be against Grace Donors and no other involved party with the exception of the private courier.

8. Customer Privacy Policy

Grace Donors receives various types of information (“the Information”) from Users who access the Website. Grace Donors makes every effort to protect any Information received by it. Despite such an undertaking, it is possible for Internet-based communications to be intercepted. Without the use of encryption, the Internet is not a secure medium, and privacy cannot be ensured. Internet e-mail is vulnerable to interception and forging. Grace Donors will not be responsible for any damages you or any third party may suffer as a result of the transmission of confidential information that you make to Grace Donors through the Internet, or that you expressly or implicitly authorise Grace Donors to make, or for any errors or any changes made to any transmitted information. To ensure acquaintance with and awareness of the privacy measures and policies of Grace Donors, the User is urged to take care to read and understand the underlying privacy clauses incorporated in these Terms and Conditions.

Your privacy and confidentiality is of utmost importance to us, and Grace Donors does not sell or rent personal information about individual members (such as name, address, email address, telephone or fax number) to third parties. We do however reserve the right to disclose information regarding usage of the Website to each other and, amongst others, business partners and affiliates, including, but not limited to, its advertisers, suppliers and other selected third parties. Grace Donors may disclose personal information in response to a specific request by a law enforcement agency, subpoena, court order, or as required by law.

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Grace Donors uses this information to determine use of the Website, and to improve Content thereon. Grace Donors assumes no obligation to protect this information and may copy, distribute or otherwise use such information without limitation.

Grace Donors aspires to provide a first class service to its customers, which necessitates Grace Donors providing information to the User regarding new services or special offers. In each instance, the User is provided an opportunity to opt-out of such information circulars. For more information, please contact the Grace Donors Help Desk at info@gracedonors.co.za .

Grace Donors understands that efficiency and customer care translates to good service. Grace Donors may periodically conduct online customer care surveys to facilitate the updating of service standards. When it conducts a survey, Grace Donors will inform the User how the information gathered will be used, and will provide the User with the opportunity to opt-out from such surveys.

Grace Donors may enter into business arrangements whereby its customer base is one of the more valued assets. In such an event, customer information will be one of the transferable assets.

Grace Donors shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:


9. Copyright and Intellectual Property

Grace Donors provides certain information on the Website. Content currently or anticipated to be displayed at this Website is provided by Grace Donors, its affiliates and/or subsidiary, or any other third party owners of such content (“the Content”). Users may download, view and print content from this Website for private and non-commercial use only and may not copy, distribute, show in public or create any derivative work from the Website unless properly licensed to do so by Grace Donors. Unless otherwise indicated, all content included on this site such as text, graphics, logos, buttons, icons, images, audio clips, digital downloads, data compilations and software is the property of Grace Donors or its content suppliers. Unless otherwise indicated, all further proprietary works, and the compilation of the proprietary works, are also copyright of Grace Donors and all of the abovementioned is protected by South African and international copyright laws, to which you agree to adhere.

You agree that any Contents of whatsoever nature or description which you acquired or may acquire or which may come into your possession as a result of the use of this Website, shall remain the property of the Grace Donors and you undertake not to use, copy or print such Contents for any purpose other than to place an order or to utilise the services rendered by Grace Donors. The material on the website may not be used for any other reason.

Any Contents obtained by you from the Website shall be returned to Grace Donors or deleted on request from Grace Donors.

Grace Donors reserves the right to make any changes to the Website, the Content, or to services offered through the Website at any times and without notice.

All rights in and to the Content is reserved and retained by Grace Donors.

Grace Donors cannot screen or edit all the content available from the Grace Donors Website and does not accept any liability for illegal, defamatory or obscene content. Users are encouraged to inform Grace Donors of any content that may be offensive or illegal by writing to info@gracedonors.co.za

10. Governing Law and Country of domicile

You hereby consent and submit to the jurisdiction of the South African courts in regard to all proceedings, actions, applications or the like instituted by either party against the other, and in any way arising from the Terms or the use of the Website.

This Website is hosted, controlled and operated from the Republic of South Africa and therefore at all times governed by. South African Law and Grace Donors chooses 22 Barchan Circle, Dune Ridge Estate, Big Bay, Cape Town, South Africa, 7441 as its domcilium cetandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Arbitration

In the event of any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this agreement, then such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa. Arbitration proceedings shall be conducted in Cape Town in English.

Each of the parties hereby irrevocably agrees that the decision of the Arbitrator in arbitration proceedings shall be final and binding on them and may be made an Order of Court to whose jurisdiction the parties to the dispute are subject.

12. General

If any provision of this Agreement is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severed from this Agreement and shall not affect the enforceability and validity of the remaining items of the Agreement.

This Agreement constitutes the whole agreement between the parties and no party shall be bound by any undertakings, representations, warranties, promises or the like not recorded herein. Any indulgence of whatsoever nature granted by Grace Donors shall not be construed as a waiver or variation of any of our rights or remedies.

Grace Donors reserves the right to alter or withdraw any of its internet services, to refuse its services to any customer and to amend these conditions on written notice from Grace Donors at any time. Grace Donors will not be responsible for any breach of these conditions caused by circumstances beyond its control.

If Grace Donors is informed of any inaccuracies in the material on its website, it will attempt to correct the inaccuracies a soon as possible.

Grace Donors shall not be liable to the User on any account whatsoever in the event that Grace Donors is prevented from fulfilling its obligations hereunder due in whole or in part to an event or force majeure which expression shall mean act of God, war, fire, flood, storm, power failure, reduction of power supplies, mechanical failure or lack or shortage of materials or stock or any other circumstances beyond its reasonable control; and whether or not within its control, strikes, lock-outs or industrial disputes in relation to Grace Donors or any other party or any action taken by it in connection therewith or in consequence or the occurrence thereof. In such event, Grace Donors may at its option either suspend performance or cancel the contract in question or so much of it as remains unperformed without liability for any loss and without prejudice to Grace Donors’s rights to receive payment of the price of all services previously rendered.

13. Variation

Grace Donors reserves the rights to change, modify, add to or remove from portions or the whole of these Terms from time to time in its sole discretion and at any time without notice. Changes to these Terms will become effective upon such changes being posted to this Website. It is your responsibility to check these Terms periodically and should you continue to use the Website following the posting of changes or updates your use will be considered notice of your acceptance to abide by and be bound to these Terms including the changes/updates.

14. Company Information

This website is run by Grace Donors Egg Donors CC, based in South Africa, registration number 2021/845838/07.